Remote Support


Given the fact that copiers are fully connected to your network for print and scan Today, a number of service issues can be resolved remotely and no longer require an on-site visit by a service technician. Citywide Office Solutions offers fast, qualified assistance . With the help of a secure and encrypted network connection, our team of specialists can provide immediate support. Remote Support is available to customers who are under citywide service contract or on a pay per incident basis . For more information or to get help call 877-858-2524

Remote Support Hours

  • Monday – Friday, 9:00 a.m. – 5:00 p.m. Eastern Standard Time

Remote Support Requirements

  • Your workstation needs to be connected to your office network
  • Have Internet access from your workstation
  • Request support from the workstation that needs service

And enter the session ID provided by your Remote Support Technician to get started.