Common Customer Service Questions
What type of rental agreements do you have?
Citywide Office Solutions can tailor a rental program to meet your specific needs, from a few days, to as long as you need it!
What areas do you service?
We primarily offer our service throughout New York City (and the surrounding bouroughs).
What do you service?
Citywide Office Solutions is trained on most popular makes and models of laser printer, inkjet printers, copiers and faxes. Feel free to give us a call about your needs. If we can’t help you then we are likely to know where to send you for help.
Common Hardware Questions
What is the difference between a laser printer and an inkjet printer?
Both printers have valid advantages. The inkjet usually requires less of an investment up front, has a small footprint, has the color option and is quite good for photo production. However, the cost of producing a printed page is considerably more expensive. The laser is more of a production printer, however, you won’t have the color option unless you budget approximately $1000. It is fast, precise, has a more professional appearance of pages printed, a low cost per printed page, and very dependable under heavier loads. It’s best if you let us evaluate your needs and lead you to the best alternative.
Is buying a multi-function unit (combination copier, printer, scanner, fax) a good idea?
Once again, it will depend on your needs, space and budget. Sometimes a single unit will suffice, however, you can easily spend a great deal more on supplies for an MF machine in the process of printing pages. They are always ink and ink is more expensive to operate. We recommend you let us evaluate your needs and assist you with the best decision to meet them.
Will a remanufactured or compatible cartridge harm my printer/inkjet?
For laser printers, inkjets, faxes or copiers, the chances of any actual harm, being caused by a remanufactured or compatible cartridge is rare. however, we do carry a fine brand which has proven to be performing great for our clients.
Common Document Management Questions
What is document management?
Document Management (also known as Electronic Document Management – EDM) is an information technology that has evolved over the past two decades from a basic “electronic filing cabinet” which stored scanned documents and images in electronic form on a server that could capture, index, and retrieve for future use. Today, Document Management is part of Enterprise Content Management and is a subset of Knowledge or Information Management. Document management systems have matured from a basic archival and retrieval system to a complete information management solution. With technological advances, we have available to us the tools to properly manage paper documents and electronic files. You can store and index voice recordings, faxes, videos, pictures, drawings, computer output, and many other types of paper and electronic files. Workflow is now handeled electronically rather than manually. Information can also be extracted from word processing software to poptulated fields in databases. You can store, catalog, and redistribute information via fax, email, internet or print it to paper or CD to share with one individual or the masses at a fraction of the cost.
How are my documents captured?
Either through scanning in paper documents using a high-speed scanner or through sending the document electronically via software application, email, or fax.
How can I retrieve my documents?
By entering the index data or by doing a query based upon how you have the items indexed.
Can I share my documents after they have been captured?
Yes, you can send these documents via email, fax, print them out, or even share documents via internet/intranet access.
What is OCR conversion?
OCR, Optical Character Recognition, is a technology where typed or printed documents can be scanned as an electronic image. The characters can be recognized from the image and translated into a text format such as ASCII. This can be done with documents where you may only have the printed or paper copy but do not have an electronic copy. The U.S. Postal Service uses OCR technology to process a lot of its mail. It is best to scan documents at a resolution of 300 dpi for the best character recognition.